Occupation Profile for Order Fillers, Wholesale and Retail Sales
Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.
Signficant Points
- Stock clerks and order fillers generally are entry-level workers who learn through short-term on-the-job training.
- Despite the projected decline in employment due to the use of automation in factories, warehouses, and stores, numerous job openings are expected due to replacement needs.
- Because of automation, applicants who are familiar with computers and other electronic office and business equipment will have the best job prospects.
Tasks
- Core — Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
- Core — Obtain merchandise from bins or shelves.
- Supplemental — Complete order receipts.
- Core — Compute prices of items or groups of items.
- Supplemental — Keep records of out-going orders.
Activities
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.