Occupation Profile for Couriers and Messengers
Pick up and carry messages, documents, packages, and other items between offices or departments within an establishment or to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.
Signficant Points
- Most jobs do not require more than a high school diploma.
- Employment is expected to have little to no change, reflecting the more widespread use of electronic information-handling technologies such as e-mail and fax.
Overview
| $21,540.00 | Median Annual Wage | 4,000 | Average Job Openings Per Year |
| 3.9 | Average Unemployment Percentage | 46.3 | Percentage That Completed High School |
| 134,000 | Employment Numbers in 2006 | 41.8 | Percentage That Had Some College |
| 134,000 | Employment Numbers in 2016 (est.) | 11.8 | Percentage That Went Beyond College Degree |
Sample Job Titles
Training
- These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.
- These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
- Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.
- Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
Most couriers and messengers train on the job. Communication skills, a good driving record, and good sense of direction are helpful.
Education and training. Most courier and messenger jobs do not require workers to have more than a high school diploma. Couriers and messengers usually learn as they work, training with an experienced worker for a short time.
Other qualifications. Couriers and messengers need a good knowledge of the area in which they travel and a good sense of direction. Employers also prefer to hire people who are familiar with computers and other electronic office and business equipment. In addition, good oral and written communication skills are important because communicating with customers and dispatchers is an integral part of some courier and messenger jobs.
Those who work as independent contractors for a messenger or delivery service may be required to have a valid driver’s license, a registered and inspected vehicle, a good driving record, and insurance coverage. Many couriers and messengers, who are employees rather than independent contractors, also are required to provide and maintain their own vehicle. Although some companies have spare bicycles or mopeds that their riders may rent for a short period, almost all two-wheeled couriers own their own bicycle, moped, or motorcycle.
Advancement. Couriers and messengers have limited advancement opportunities. However, one avenue for advancement is to learn dispatching or to take service requests by phone.
Some independent contractors become master contractors. Master contractors organize routes for multiple independent contractors through courier agencies.
Nature of Work
Couriers and messengers move and distribute information, documents, and small packages for businesses, institutions, and government agencies. They pick up and deliver letters, important business documents, or packages that need to be sent or received quickly within a local area. Couriers and messengers use trucks and vans for larger deliveries, such as legal caseloads and conference materials. By sending an item by courier or messenger, the sender ensures that it reaches its destination the same day or even within the hour. Couriers and messengers also deliver items that the sender is unwilling to entrust to other means of delivery, such as important legal or financial documents, passports, airline tickets, or medical samples to be tested.
Couriers and messengers receive their instructions either in person—by reporting to their office—or by telephone, two-way radio, or wireless data service. Then they pick up the item and carry it to its destination. After each pickup or delivery, they check in with their dispatcher to receive instructions. Sometimes the dispatcher will contact them while they are between stops and reroute them to pick up a new delivery. Consequently, most couriers and messengers spend much of their time outdoors or in their vehicle. They usually maintain records of deliveries and often obtain signatures from the people receiving the items.
Most couriers and messengers deliver items within a limited geographic area, such as a city or metropolitan area. Mail or overnight delivery service is the preferred delivery method for items that need to go longer distances. Some couriers and messengers carry items only for their employer, often a law firm, bank, medical laboratory, or financial institution. Others may act as part of an organization’s internal mail system and carry items mainly within the organization’s buildings or entirely within one building. Many couriers and messengers work for messenger or courier services; for a fee, they pick up items from anyone and deliver them to specified destinations within a local area. Most are paid on a commission basis.
Couriers and messengers reach their destination by several methods. Many drive vans or cars or ride motorcycles. A few travel by foot, especially in urban areas or when making deliveries nearby. In congested urban areas, messengers often use bicycles to make deliveries. Messenger or courier services usually employ the bicycle messengers.
Work environment. Couriers and messengers spend most of their time alone, making deliveries, and usually are not closely supervised. Those who deliver by bicycle must be physically fit and must cope with all weather conditions and the hazards of heavy traffic. Car, van, and truck couriers must sometimes carry heavy loads, either manually or with the aid of a hand truck. They also have to deal with difficult parking situations, traffic jams, and road construction. The pressure of making as many deliveries as possible to increase one’s earnings can be stressful and may lead to unsafe driving or bicycling practices. The typical workweek is Monday through Friday; however, evening and weekend hours are common.
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