Occupation Profile for Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Speaking — Talking to others to convey information effectively.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Coordination — Adjusting actions in relation to others' actions.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition — The ability to identify and understand the speech of another person.
Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Speech Clarity — The ability to speak clearly so others can understand you.