Occupation Profile for Managers of Personal Service Workers

Supervise and coordinate activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies.

Core — Train workers in proper operational procedures and functions, and explain company policies.
Core — Meet with managers and other supervisors to stay informed of changes affecting operations.
Core — Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
Core — Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Core — Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.